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Joy Comes With Awareness.
You must be of legal age in Canada to activate your account. This is a requirement for all German users. Make sure that your first deposit in $ is made using a reliable payment method that is registered in your name. For easy identification and quick withdrawals to your $ balance, each account holder must give correct information.
There are clear rules for who can get bonuses. Before you apply, make sure to check the minimum deposit amount in $ and the specific playthrough requirements. If you don't meet these conditions, you might lose your promotional credits.
Prioritising responsible gaming. In $, customers can set limits on how much they can deposit each day, week, or month. You can easily find self-exclusion options in your personal profile. If you try to open more than one account, your profile may be suspended and you may lose money.
According to Canada law, disputes over transactions, bonus payments, or the fairness of the game in general are handled. You can get help in your own language by emailing or chatting with customer service.
After verification, withdrawals in $ are processed. Make sure you have all the right documents to make safe transfers. According to Canada rules, unclaimed balances can be accessed as long as the account is still active. Remember that openness, safety, and following the rules make the game fair for all German players.
Before adding or taking away $ from your balance, always check the minimum and maximum limits for a single transaction.
For users from Canadian, the minimum deposit amount is usually 10 $, and the payment interface shows daily, weekly, and monthly limits.
Always ask the account cashier for specific information about each payment method, as they may have their own limits.
Processing times for transactions vary. For example, card payments and e-wallet transfers happen right away, but withdrawals to regular bank accounts can take up to five business days.
Only use a promotional offer after you have carefully read the terms and conditions.
Most bonuses require a certain amount of play before you can withdraw the bonus money or free spins as $. Always look at the minimum and maximum contributions for each game. Slots usually give 100%, but table games may give less or nothing at all.
Usually, promotional credits come with a multiplier, like x30. For instance, if you have a 100 $ bonus and a 30x requirement, you need to play through 3,000 $ before you can ask to withdraw.
The time limits are strict: most offers must be finished within 7 to 30 days of being activated. If you don't meet your deadlines, you will lose any unused rewards and winnings.
Not all games are eligible. Always check the list of eligible titles and don't bet more than the allowed amount per spin or round (usually 5 $) when using bonus funds. Going over this limit could mean losing any rewards that are related.
Some deals don't include progressive jackpots, live dealer tables, or certain providers.
It is not allowed to combine more than one offer unless it is specifically allowed. If you try to get around the rules for single offers, you could lose your prizes and have your account blocked.
Always use personal information that matches your payment method. If there are any differences, your withdrawals may be delayed in $ or offers may be cancelled.
After you sign up, make sure to complete personal authentication right away so you can quickly access withdrawals and all of the platform's features.
Identity verification keeps users safe and follows the rules, such as those against money laundering.
| Step | Details of the Step | Documents Needed |
|---|---|---|
| Check for Personal Information | Please give the correct name, date of birth, and address as they appear on your official ID. | ID card, passport, or driver's license |
| Proof of Address | Confirm residency; a scanned copy or photo of a recent document (one that was issued in the last three months) | A bill from a utility company, a bank statement, or a letter from the government |
| Who owns the payment method | Upload proof that the account you want to deposit or withdraw money from is yours. | A picture of your bank card (with sensitive information covered), a screenshot of your e-wallet, or a bank statement |
You can safely upload files to your profile dashboard. JPEG, PNG, and PDF are all acceptable document formats. The biggest file size is 10 MB.
Usually, processing takes 24 to 48 hours, but it may take longer if more information is needed or if the files that were sent in don't meet quality standards.
Always verify the Random Number Generator (RNG) certificate displayed on the platform before joining any game. When a lab like eCOGRA or iTech Labs certifies a RNG, it means that every spin or card draw is fair.
Look for games with theoretical Return to Player (RTP) rates that are at least 96%. You can find this percentage in the help menu or the official documentation for each game. The higher the RTP, the better the outcome for users over time.
If you want to play safely, turn on self-imposed controls in your account dashboard.
Be aware of the times of your sessions and don't try to make up for lost time.
Responsible gaming policies make sure that all transactions, including deposits and withdrawals in $, are done openly and in accordance with local laws.
Check your balance and activity log often to keep an eye on your spending and keep your account information safe.
To keep the environment trustworthy, people must regularly take part in fairness checks and follow the rules for game transparency.
If you have concerns about unfair results or system errors, you should report them right away to a certified dispute resolution service.
If you have a problem with a service or disagree about something that happened on your account, please contact the customer service team right away using the live chat widget or the official email address found on your account dashboard.
You can get help 24/7, and it usually takes less than 60 minutes for live chat and less than 24 hours for email.
If you still have complaints, please send a formal request that includes your transaction ID and any screenshots that go with it.
We give each complaint a different case number so we can keep track of them. Most cases are looked at within three business days, and updates are sent to you by email or through push notifications in your profile area.
If you still can't agree, you can take your case to an independent alternative dispute resolution (ADR) provider. Their contact information is on the "Complaint Handling" page.
Outcomes from the ADR process are implemented directly, ensuring compliance with all Canada regulatory requirements.
For faster resolutions, always provide complete documentation related to the disputed action, including payment confirmations in $ and relevant communication records.
Dedicated agents are trained in Canada standards to ensure fair, impartial decisions.
To close your profile, submit a written request via the contact form or dedicated support channel. Processing usually occurs within 72 hours. Any remaining balance in $ will be returned to your registered payment method, subject to verification and standard withdrawal procedures. Ongoing bonuses linked to the profile will be voided upon closure.
If you wish to self-exclude, use the responsible gaming section in the member area. There are options that last at least 24 hours and some that last forever. When you choose to actively self-exclude, your session ends right away and you can't access your profile for the chosen amount of time. Outstanding withdrawals in $ will still be processed, but you won't be able to take part in any promotions or offers right away.
After 12 months of not using it, a user profile is marked as inactive. When an account goes dormant, an email is sent to the address on file. A monthly maintenance fee may be taken out of the $ balance until activity starts up again or the funds run out. If the balance remains unused for a further period, unclaimed assets are managed according to Canada regulations regarding inactive accounts. During dormancy, you can always call customer service to get access back or get your money back.
Bonus
for first deposit
1000CAD + 250 FS
